Official Documents

Privacy Policy neke88 – Data Protection & Player Privacy

Your privacy is our priority. This policy clearly explains how neke88 collects, stores, uses, and protects every piece of information you provide to us while using the platform.

Updated: January 2026 256-bit SSL Applicable to Malaysian Players Bahasa Melayu
Privacy Commitment
256-bit SSL EncryptionAll data is transmitted securely.
No Data SalesYour data is not sold to third parties.
Full ControlYou may request access to or deletion of your data.
Legal ComplianceCompliant with Malaysia's AML & KYC requirements.
Important Note
By using the neke88 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please discontinue use of the platform.
1

Introduction & Scope of Privacy Policy

Neke88 is fully committed to protecting the privacy of every player who uses our platform. This Privacy Policy is designed to transparently explain what types of information we collect, how that information is used, who it may be shared with, and the protective measures we take to keep your data safe at all times.

This policy applies to all users who register, log in, or simply browse the neke88 platform – whether via our web browser or mobile app. It also covers all communication channels between you and the neke88 team, including live chat, email, and our official social media.

Neke88 acts as the data controller for all personal information collected through this platform. This means we bear full responsibility for determining the purposes and methods of processing your personal data, and we do so with complete accountability and transparency.

Our Core Principles
neke88 adheres to data protection principles encompassing transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability across all data processing activities.
2

Types of Personal Data We Collect

We only collect information that is strictly necessary to provide you with a safe, seamless, and responsible service. In general, the data we collect can be divided into three main categories:

A. Data You Provide Directly

  • Full name as stated in your official identification document.
  • Date of birth for age verification (you must be at least 18 years old).
  • Active email address used for account communications.
  • Mobile phone number for two-factor authentication and important notifications.
  • Current residential address for KYC and legal compliance purposes.
  • Bank account or digital wallet details for processing deposits and withdrawals.
  • Copies of identity documents such as your national ID (MyKad) or passport when required.

B. Data Collected Automatically

  • IP address and estimated geolocation data for security and fraud prevention purposes.
  • Device type, operating system, and browser version you are using.
  • Login records including date, time, and access location.
  • Gaming history, including date, time, game type, wagering amounts, and results.
  • Financial transaction history including all deposits and withdrawals.
  • Platform interaction data such as pages visited and time spent.

C. Data From Third Parties

  • Identity verification information from licensed third-party KYC service providers.
  • Fraud prevention data from integrated security monitoring systems.
  • Transaction-related information from approved payment service providers.
Data Category Examples of Information Legal Basis
Identity Name, date of birth, ID number Contract & Legal Compliance
Contact Email, phone number Contract & Legitimate interest
Financial Bank account details, transaction history Contract & AML Compliance
Technical IP address, device type Legitimate interest (security)
Usage Gaming history, playing habits Contract & Responsible Gaming
3

How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. We do not process your data for unrelated purposes without obtaining your prior consent. The primary purposes for data use are as follows:

  • Account Management: Creating, verifying, and securely managing your user account.
  • Transaction Processing: Processing all fund deposits and withdrawals promptly and accurately.
  • Identity Verification (KYC): Meeting legal requirements related to identity verification and anti-money laundering.
  • Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
  • Customer Support: Providing accurate and effective assistance when you contact our support team.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
  • Platform Improvements: Analysing usage patterns to improve the overall user experience.
  • Communications: Sending important notifications related to your account, transactions, and security (with your consent for marketing communications).
  • Legal Compliance: Fulfilling all applicable legal and regulatory obligations.
Marketing Communications
You may opt out of marketing communications at any time via your account settings or by contacting our support team. This does not affect important account-related communications.
4

Data Sharing With Third Parties

Neke88 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. However, there are certain situations where we need to share specific information with trusted parties:

  • Payment Service Providers: Transaction information required to process your deposits and withdrawals via DuitNow, FPX, Touch 'n Go, GrabPay, and other payment methods.
  • Licensed KYC Providers: Identity information required for the mandatory identity verification process under applicable law.
  • Game Providers: Minimum game data required to ensure games function correctly and accurate RTP reporting.
  • Legal Authorities: Information required by court orders, warrants, or lawful directions from relevant authorities.
  • Security Services: Data required for third-party fraud prevention and cybersecurity systems we use.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that data for agreed purposes. We ensure all our partners uphold the same high data security standards that we hold ourselves to.

Inter-company Transfers
Within the neke88 group of companies, data may be shared between related entities for internal operational purposes, subject to the same protections described in this policy.
5

Data Storage & Security Measures

Your data security is an absolute priority for neke88. We implement multiple layers of technical and organisational protection to ensure your data is always safeguarded against unauthorised access, alteration, disclosure, or destruction.

The technical security measures we implement include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Data-at-rest encryption for all sensitive information stored in our databases.
  • Two-factor authentication (2FA) for access to user accounts and internal systems.
  • 24/7 security monitoring with a real-time intrusion detection system.
  • Regular security audits conducted by accredited independent third parties.
  • Strict role-based access control (RBAC) for internal staff.
  • Regular encrypted data backups stored at secure, separate locations.

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. In general:

  • Active account data is retained for the duration of the active account plus 7 years after account closure for AML compliance purposes.
  • Financial transaction records are retained for a minimum of 7 years as required by Malaysian financial law.
  • Customer support communication logs are retained for 3 years.
  • Cookie and analytics data is retained for a maximum of 13 months.
6

Cookies, Tracking Technologies & Analytics

The neke88 platform uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how users interact with our services. Cookies are small text files stored on your device when you visit our platform.

We use the following types of cookies:

  • Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how you use the platform to help us improve our services.
  • Functionality Cookies: Remembering your preferences such as language, display settings, and other personal choices.
  • Analytics Cookies: Helping us understand aggregated and anonymised usage patterns for product improvement purposes.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the platform.

7

Your Rights as a User

As a neke88 user, you have certain rights regarding your personal data, which we fully respect. These rights may be exercised at any time by contacting our support team:

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 days of your request.

Right to Rectification

If you find that your data is inaccurate or outdated, you have the right to request an immediate correction. We will update your data within 14 days.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you may request the deletion of your personal data. Please note that this right is subject to applicable legal data retention obligations.

Right to Restrict Processing

You may request that we restrict how we process your data under certain circumstances, such as when you are disputing the accuracy of that data.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format and to have it transferred to another service provider if desired.

Right to Object

You may object to the processing of your data for certain purposes, particularly for direct marketing. We will honour your objection immediately.

8

Identity Verification (KYC) & Anti-Money Laundering (AML)

As a responsible platform, neke88 is required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements set by the relevant authorities. These processes are not only legal obligations but also important safeguards that protect you from financial crime.

In the context of KYC and AML, we may be required to:

  • Verifying your identity through official documents such as MyKad or passport before processing your first withdrawal.
  • Verifying the source of funds used for deposits on transactions exceeding certain thresholds.
  • Monitoring and reporting suspicious transactions to the relevant authorities in accordance with our legal obligations.
  • Retaining transaction records and KYC documents for the period prescribed by law.
KYC Data Security
All KYC documents you submit are stored in a fully encrypted environment with access restricted to authorised personnel only. These documents are not shared with any third party unless required by law.
9

Cross-Border Data Transfers

In operating the platform globally, your personal data may be transferred to and processed in countries outside Malaysia. This occurs when we use technology service providers, cloud infrastructure, or operational partners based in other locations.

When such transfers occur, neke88 ensures that protections equivalent to those set out in this policy are maintained through:

  • Legally binding data processing agreements with all data recipients outside the country.
  • Use of recognised standard contractual clauses to ensure adequate data protection.
  • Selection of partners operating in jurisdictions with robust data protection laws.
  • Regular audits of overseas partners to ensure ongoing compliance.
10

Changes to Privacy Policy

Neke88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the services we offer. The date of the most recent update will always be displayed at the top of this document.

For significant changes, we will notify you via:

  • A clear notice on the platform's home page at least 14 days before changes take effect.
  • Notification emails sent to the email address registered on your account.
  • In-app notifications for neke88 mobile app users.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist you.

You may reach us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
  • Email: [email protected] (responded to within 2 business days).
  • FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.

We are committed to addressing all privacy-related inquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

Response Time
We are committed to responding to all privacy-related requests within 30 calendar days from the date of receipt. For more complex cases, we will notify you of the need for additional time.

Privacy Is More Than a Promise – It's Real Action

At neke88, every design and operational decision is made with your privacy in mind. Here is how we prove that commitment.

Military-Grade Encryption

Your data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest – the same technology used by leading financial institutions worldwide.

No Data Sale Policy

Neke88 has never and will never sell your personal data to any third party for marketing purposes. Your data is only used for the purposes to which you have given your consent.

Full Control in Your Hands

Through your account settings, you can manage your privacy preferences, withdraw marketing consent, and request data access or deletion at any time without any restrictions.

Independent Security Audits

Neke88 undergoes regular security audits by accredited independent international firms. Audit reports ensure our data protection standards are fully and consistently upheld.

24/7 Fraud Monitoring

Our real-time threat detection system monitors all account activity around the clock. Any unusual activity is identified and addressed immediately before it can affect your account.

Full Legal Compliance

The neke88 Privacy Policy is drafted in accordance with applicable data protection legal requirements, ensuring your rights as a Malaysia user are always protected.

Register Now – Your Data Is Always Safe with neke88

With guaranteed privacy, top-level encryption, and a transparent policy, you can enjoy over 500 games on neke88 with full confidence. Register free today.

By registering, you confirm that you have read and agreed to the Terms and Conditions and our Privacy Policy.

Bahasa Melayu